RETURNS
Your Jekyll and Hide online order can be returned within 30 days of receiving your original order.
The item must be unused and in its original condition and packaging (We may not be able to accept your return should the item be deemed to have been used, or the item has not been returned with original packaging and labels)
If you would like to return your Jekyll and Hide item for a refund, please send your item back to us at the below address:
Jekyll & Hide Returns c/- GC3PL, 14 Hawker St, Currumbin Waters QLD 4223, Australia.
Please make sure a copy of your online order confirmation is included with your returns. Once we have received your unused product, we will refund you the amount of the original purchase, excluding the delivery cost (if any).
The refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days , dependent on your bank/card issuer.
REPAIRS
If you feel your Jekyll and Hide item has developed a fault, please email us at support@jekyllandhide.com.au
All Jekyll and Hide items are sold with a 2-year warranty cover against possible defects in materials and craftsmanship. The item is only covered under the warranty with a valid proof of original ownership and product info, indicating the date and location of purchase.
Once we receive your item, we will inspect it and if we are satisfied that it is defective in materials or workmanship, we will repair the items at our expense and return it to you free of charge.
This is, of course, subject to the item being within our 2-year guarantee.
The return of the repair will be the customer’s responsibility until it reaches us. If we are unable to repair your item, we reserve the right to replace it with the same or similar product.